Customer Support Specialist (Technical)

The Customer Support Specialist (Technical) will provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues, and customer requests. The role requires strong written and verbal communication skills, attention to detail, and a can-do attitude. The position is hybrid, with the individual working in the office up to two days per week and remotely the other days.

Requirements

• U.S. citizenship and ability to obtain SECRET Government Security Clearance
• 1 to 3 years of help desk/service desk experience
• Ability to document ticketing information accurately with minimal errors and/or rework
• Ability to work independently, achieve productivity goals, and manage one’s time
• Strong written and verbal communication skills
• Attention to detail and a can-do attitude
• Comp TIA A+ Certification
• ITILv3 or ITILv4 Foundation Certification
• Microsoft IT Support Certification or HDI SCR
• Experience using Remedy or ServiceNow CRM
• Experience supporting the Department of State IT environment