Cybersecurity Operations ServiceNow Program Manager – Senior Vice President (C14)

Citi, the leading global bank, seeks an experienced ServiceNow program manager to oversee and drive strategic initiatives and continuous improvements of the ServiceNow applications used within CSO and its parent organization, CISO. The ideal candidate will manage deployed ServiceNow SecOps products, ensure BAU enhancements and bug fixes are properly prioritized, and design and execute small- and medium-sized workflows and projects within ServiceNow for CISO teams.

Requirements

• 8+ years of experience in product management and development within ServiceNow
• 4+ years of cyber security experience across several domains, preferably within cyber operations and vulnerability management
• Demonstrated experience in ServiceNow SIR, VR, MSIM, and GRC modules
• ServiceNow certified: Certified System Administrator, Certified Application Specialist/Developer, Security Incident Response CIS, Vulnerability Response CIS preferred
• Experience in managing agile backlogs with issues of varying criticality, complexity, and size
• Expert-level knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements
• Working knowledge of application development industry practices and standards
• Prior experience with security, entitlement, or authorization systems preferred
• Experience working in a highly regulated industry and the ability to manage deployments with regulatory requirements in mind
• High attention to detail and work quality with the ability to focus on complex problems for a sustained period
• Strong interpersonal and communication skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders and peer teams
• Diverse problem-solving experience gained from driving change-leadership activities
• Ability to structure less defined requirements into measurable tasks and milestones
• Superior organization and experience managing many tasks and dynamic priorities simultaneously
• Ability to effectively manage customers and stakeholders across more than a dozen teams with differing reporting structures
• Education: Bachelor’s degree/University degree or equivalent experience, Master’s degree preferred

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages
• Unplanned time off (sick leave)
• Paid holidays