DataStage Admin

DataStage Admin responsible for monitoring, ITIL process adherence, daily/weekly/monthly status reports, and knowledge sharing.

Requirements

• Team will use the ServiceNow tool & Email Communication for ticket handing
• The support team will raise a service ticket for the email communication request from customer
• Wipro Offshore support team will support from 4:00 AM EST to 1:00 PM EST (2.30 pm IST to 11.30pm IST)
• Support operations will be performed by the team on a commercially reasonable effort basis with available bandwidth
• The team will provide extended support during the weekend / month end as needed
• Support team to follow the Customer holiday calendar

Benefits

• Paid time off (PTO) on a weekday, typically at a 1:1 ratio, which can be taken at their convenience within a specified timeframe