Desk Side Support Manager

ActioNet has an immediate opportunity for a Deskside Support Manager requiring a Public Trust - Level 5 Investigation, located in Washington, DC. The role includes leading and managing the Deskside Support team to ensure exceptional IT support delivery for Department of Treasury end-users.

Requirements

• Manage Deskside Support services during standard operating hours
• Oversee installation, configuration, troubleshooting, and documentation of IT systems, hardware, and software
• Respond to IT support requests via ServiceNow, email, and phone
• Coordinate imaging, deployment, and recovery of IT assets
• Collaborate with Asset Management to verify and maintain accurate inventory records
• Attend move committee meetings to plan and execute IT-related aspects of large office moves and new site setups
• Ensure compliance with DoD security standards

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance