Perform asset onboarding and offboarding of end users, software and asset management, support end-user desktop activities, and resolve issues related to desktop computing, software, and hardware.
Requirements
- 5 years’ experience in IT
- Excellent knowledge to build, deploy, upgrade Windows, Mac, and automatic deployment such as WSUS, Intune, Managed Engine, MDT, Active Directory
- Basic network infrastructure skills
- Ability to stay calm under pressure and very well organized in advancing tasks assigned
- Ability to communicate and supervise 3rd party vendor effectively on asset disposal, delivery, etc
- Ability to manage asset inventory very well
- Knowledge in ServiceNow, JIRA, Confluence
- Strong skills in Microsoft Excel
- At minimum, Bachelor’s Degree in IT/Computer Engineering or similar
- Professional Certification(s): MSCA or CCNA (preferred)
- Experience in technology refresh projects
- Ability to create and document processes
Benefits
- Immediate availability is preferred