Desktop Support Administrator

Itero Group is a Women-Owned Small Business seeking a Desktop Support Administrator to provide Desktop Support Services to our Government client. The ideal candidate will have strong customer service and communication skills, excellent interpersonal skills, and a working knowledge of ServiceNow ticketing system.

Requirements

• Strong customer service and communication skills
• Excellent interpersonal skills
• Working knowledge of ServiceNow ticketing system
• Experience providing Tiers 1 and 2 technical support with hardware and software
• Excellent attention to detail
• Strong working knowledge of computer terms
• Customer service operations experience

Benefits

• Health & Wellness: Medical (BC-BS), dental, and vision plans
• Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service
• Retirement Savings: 401(k) plan with company match and auto-enrollment
• Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance
• Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually
• Perks: FSAs, HSAs, wellness programs, and more