Desktop Support Analyst

This position is part of the End User Technology Desktop Engineering Team, responsible for managing and administrating SCCM and Intune environment. The position will participate in medium to large-scale projects affecting the entire company.

Requirements

• SCCM Administrator Plan Upgrade
• Changes or implementation of System Center Configuration Manager component
• Software packaging and deployment through SCCM OSD (Operating System Deployment) using task sequence
• SCCM infrastructure support
• Software update deployment to Workstation
• Third-party update deployment (Ivanti)
• Administrative services, ticket management and operation maintenance (ServiceNow experience preferred)
• Knowledge on Intune
• Knowledge on Autopilot
• Device policy management
• Design and implement new solutions for desktop automation including desktop build, application packaging and deployment, patching, virtual desktop
• Automated deployment/implementation of various vendor software to desktops
• Documenting processes and assuring continuous review of processes for maintenance and process improvement
• Manage and implement monthly and immediate (zero-day) patches for corporate end user devices running Windows Desktop 10/11 using System Center as well as vendor-based patching mechanisms
• Azure Virtual Desktop management along with the Senior Engineer to deploy, automate, maintain, and troubleshoot issues
• Maintain and develop Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops
• Work in ticketing system to manage issues and report solutions
• General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents that may occur from time to time