Desktop Support Analyst

The Desktop Support Analyst III is responsible for providing advanced technical support to end-users across an enterprise environment. This role involves troubleshooting complex hardware and software issues, managing Windows and Mac systems, and ensuring optimal performance of IT resources.

Requirements

• 5+ years of IT support experience, preferably in an enterprise environment with 500+ users
• Degree in Computer Information Technology (preferred) or equivalent experience
• Strong knowledge of Windows (10/11) and macOS environments
• Experience with Active Directory, Office 365, and enterprise management tools
• Familiarity with ITSM ticketing systems (e.g., ServiceNow, Jira, or Remedy)
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience with remote desktop tools and endpoint management solutions
• Problem-solving mindset with the ability to troubleshoot complex issues
• Excellent verbal and written communication skills, able to explain technical concepts to non-technical users
• Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment

Benefits

• Work with cutting-edge technology in a collaborative IT environment
• Opportunity to expand your skill set and grow within the company
• Be part of a team that values innovation, problem-solving, and excellent service