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DecisionPoint
Desktop Support Technician
Join DecisionPoint as a Desktop Support Technician in Heyburn, ID. Leverage ServiceNow for IT support, requiring 3+ years experience and a Public Trust clearance.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 13, 2023
DecisionPoint is seeking a Desktop Support Technician to support the Department of Interior's Bureau of Reclamation within the Columbia Pacific Northwest (CPN) Region Office located in Heyburn, Idaho.
Requirements
- Ability to obtain a Public Trust security clearance
- Associate degree or equivalent experience
- A minimum of 3 years experience in end-user IT support
- Over 1 year of experience with incident and request management systems like ServiceNow or Remedy
- Physical ability to lift up to 50 lbs
- Foundational understanding of networking technologies and principles
- Knowledge of computer imaging processes
- Experience in VTC/conference room troubleshooting and support
Benefits
- Equal Employment Opportunity Policy
- Pay Transparency Policy
- Authorization to Share Resume and Personal Information
Requirements Summary
Associate degree or equivalent experience, minimum 3 years of experience in end-user IT support, over 1 year of experience with incident and request management systems
