Director - ServiceNow Practice Delivery and Operations

Fujitsu America is looking for a Director to lead the ServiceNow Practice Delivery and Operations team. The ideal candidate will have 10+ years of experience in leading IT consulting, professional services, or technology delivery, with a focus on ServiceNow.

Requirements

• 10+ years of experience in leading IT consulting, professional services, managed services, or technology delivery, with a focus on ServiceNow.
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Deep understanding of ServiceNow best practices, governance, and enterprise service management.
• Strong knowledge of ServiceNow platform capabilities.
• Expertise in Agile, ITIL, and project management methodologies (PMP, SAFe, or similar certifications are a plus).
• Exceptional leadership, communication, and stakeholder management skills.
• Experience in building and managing high-performing teams in a fast-paced consulting environment.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Experience working with alliances and business partners
• Ability to drive transformation initiatives and introduce new delivery models, such as AI and automation-driven service management.
• Experience with P&L management, revenue forecasting, and strategic planning.
• Lead virtual teams and successfully build relationships with CXO-level stakeholders.
• Skilled in identifying value-creation opportunities and in influencing, collaboration and relationship building
• Cultivate delivery talent and develop successful delivery leaders
• Soft Skills
• Deep empathy for customers business objective/goals and their pain points
• A self-starter, with a purpose driven, growth mindset
• Passionate about working with people and problem solving
• Strong verbal and written communication skills
• Highly motivated to succeed and a strong sense of ownership
• Team and talent management skills
• Stays current on existing and emerging technology and industry trends, especially ServiceNow

Benefits

• Unrivalled investment and training in you and your career
• A people first approach and a culture of innovation and inspiration
• Competitive salary and generous benefits
• A flexible and creative environment for everyone