Director, Expert Services - Technology Workflows

The Director, Expert Services - Technology Workflows will oversee a team of Senior Managers, Managers, and Consultants responsible for delivering high-quality outcomes to our customers and partners through ServiceNow’s Technology Workflows. This role reports to the Sr Director, Expert Services EMEA and plays a pivotal role in shaping and executing the delivery strategy for Technology Workflows across the region.

Requirements

• Proven experience leading senior-level teams, including managers and consultants, in a professional services or consulting environment.
• Demonstrated success in defining and executing regional or global strategies, ideally in the context of enterprise technology or digital transformation.
• Significant experience delivering or overseeing large-scale digital transformation engagements, with a focus on measurable business outcomes.
• Solid understanding of Technology Workflows (ITOM, ITAM, CMDB, AIOps, Observability, etc.) and their role in enterprise transformation.
• Familiarity with the ServiceNow platform or comparable enterprise platforms (e.g., Salesforce, SAP, Workday); certifications or ecosystem experience is a plus.
• Experience driving adoption of emerging technologies, including AI and automation, in the context of enterprise service delivery.

Benefits

• Contribution to Expert Services business outcomes (revenue, margin, growth).
• Team productivity, billable utilization, and quality of delivery.
• Customer satisfaction, value realization, and Technology Workflow adoption.
• Team readiness, capability development, and leadership bench strength.
• Impact of strategic initiatives across sales, delivery, and product alignment.