Kyndryl

Director, HR Service Center Leader

Join Kyndryl in Bangalore as Director, HR Service Center Leader. Oversee HR operations, drive strategies, and enjoy competitive benefits and growth opportunities.

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Consulting
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Expert/Leadership
ServiceNow Role Type:
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Change Adoption Specialist
ServiceNow Modules:
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Human Resources Service Delivery
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
January 23, 2025

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As the Director, HR Service Center Leader, you will oversee the day-to-day operations of the HR services regional center and develop and implement HR strategies and initiatives that align with the overall business objectives of the company.

Requirements

  • Minimum of 5+ years of leadership experience in the Human Resources field, specifically managing an HR Service Center
  • Extensive experience in HR services, oversee the day-to-day operations of the HR services center
  • Deep knowledge and expertise in HR service delivery processes and procedures across a multi-tier model
  • Proficient in ServiceNow case management
  • Ability to lead organization transformation projects
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse groups
  • Solid problem-solving and analytical skills, sensitive to data and detail orientated
  • Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously
  • Experience with people management
  • Strong leadership skills
  • Experience working with global teams
  • Ability to build strong relationships with internal and external stakeholders

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment
  • The chance to work with a leading global IT services company

Requirements Summary

5+ years of leadership experience in HR, expertise in HR service delivery processes, and proficiency in ServiceNow case management