Director, IT Clinical Engagement (Tempo)

Director, IT Clinical Engagement – Job Description

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Position Summary:

Location: Greensboro, NC

The Director, IT Clinical Engagement acts as a key advisor and liaison between the Tempo Chief Clinical Informatics Officer (CCIO) and the clinical executives of the Tempo customer, as well as the customer's IT organization leadership. This pivotal role ensures the effective implementation and support of clinical applications, revenue cycle applications, and informatics that align with Tempo's business objectives and Service Level Agreements (SLAs) with the customer. The Director will co-lead day-to-day operational priorities related to clinical and revenue cycle applications, providing comprehensive leadership for all application services across the customer's and Tempo’s IT organizations in collaboration with the Tempo CCIO.

Responsibilities:

• Strategic Leadership:
  • Drive the development and execution of implementation plans, track project status, and ensure timely and budget-compliant completion of assigned projects.
  • Lead IT enhancements with a multidisciplinary approach, focusing on clinical application solutions.
  • Ensure fulfillment of contractual obligations and meeting performance metrics, improving overall delivery operations, efficiency, and outcomes.
• Operational Management:
  • Plan, organize, and oversee all implementation and support activities for clinical, revenue cycle, informatics, and Epic optimization initiatives, including associated third-party systems.
  • Collaborate with clinical leaders, IT, financial services, revenue integrity, quality, regulatory, risk management, and Tempo technology leadership to develop and implement high-quality, innovative clinical information systems.
  • Work within an Epic clinical environment to ensure optimal performance and support for all clinical and revenue cycle applications.
• Team Leadership:
  • Co-lead clinical applications managers, overseeing employee performance management, including evaluations, recognition, discipline, career development, and timekeeping.
  • Define department roles and responsibilities, actively participate in the recruitment process, and coach, mentor, and develop team members on ITSM concepts.
  • Demonstrate success in managing Revenue Cycle operations, ensuring efficient and effective service delivery.
• Service Management:
  • Ensure SLAs for clinical, informatics, and revenue cycle teams are published and met.
  • Develop and lead process compliance throughout the IT organization, creating and reporting performance measures and metrics to the IT Leadership Team.
  • Interface with IT teams and department leads to ensure collaborative and coordinated goal achievement.
• Vendor and Resource Management:
  • Manage vendor relationships associated with delivering solutions in use at the customer.
  • Support operating and strategic budgets for patient access, finance, and clinical application areas.
  • Utilize effective resource management to monitor and achieve performance targets.
• Additional Duties:
  • Provide on-call support and on-site emergency response as needed.
  • Perform other duties as assigned.

Required Education & Experience:

• Location: Greensboro, NC
• Education: Bachelor's degree in Information Technology, Clinical area, Revenue Cycle area, or a related field (preferred).
• Experience:
  • 8-10+ years of demonstrated experience in application management.
  • Proven leadership experience.
  • Experience with Epic.
  • Experience with vendor management.
  • Experience with ServiceNow (a plus).
  • Exceptional collaboration skills with the ability to influence.
  • Proven expertise in customer service.
  • High initiative and ability to work well within a team environment.
  • Capability to plan and carry out responsibilities with minimal direction.
  • Technical competence and understanding of service offerings and business functions.
  • Knowledge of services supporting multiple verticals within healthcare and professional services.

Travel: Must be able to travel up to 25% or as required.