Director, IT Infrastructure Engagement

The Director, IT Infrastructure Engagement is a key leadership role responsible for overseeing the IT Towers of Network, Telecommunications, Infrastructure (including Cloud), End User Computing (EUC), and Field Operations. This position is pivotal in ensuring the effective delivery and support of infrastructure services that meet the business objectives of Tempo and align with the Service Level Agreements (SLAs) established with the Tempo customer.

Requirements

• 8-10+ years of demonstrated experience in managing IT infrastructure, including network, telecom, cloud, EUC, and field operations
• Proven leadership experience in a complex, multi-site IT environment
• Experience with vendor management and contract negotiation
• Experience with ServiceNow or similar IT service management platforms (a plus)
• Exceptional collaboration skills with the ability to influence and work effectively across teams
• High initiative and ability to work well within a team environment
• Capability to plan and carry out responsibilities with minimal direction
• Strong technical competence and understanding of infrastructure technologies and trends
• Knowledge of services supporting multiple verticals within healthcare and professional services