Director, Managed IT Services

The Managed Services Director will oversee the design and implementation of sophisticated managed services tailored to meet the specific business needs of upper mid-market and enterprise clients. This position involves consulting with client buyers and technical teams to design effective service engagements within assigned clients. The role also includes leading other architects, delivery, and sales personnel throughout the implementation process and into ongoing Managed Services support.

Requirements

• High School Diploma or GED, required
• Bachelor's degree in Information Technology or Computer Science, preferred
• Ten (10) or more years of professional experience in Service Delivery, IT or Professional Services, required
• Eight (8) or more years of strong IT operational experience, required
• Five (5) or more years of experience leading teams within an IT services environment, required
• Four (4) or more years managing and overseeing offshore teams, required
• Experience with pricing enterprise-level engagements, required
• Advanced managed services provider experience, preferred
• Advanced experience within a similar role and matrixed managed services environment, preferred
• Advanced experience in IT project management and managed services delivery, preferred
• Advanced experience in designing and architecting managed services programs with comprehensive service frameworks and delivery teams for emerging client needs, preferred
• Client facing consulting experience, preferred
• Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server, required
• ITSM platform experience. Ex. ServiceNow, required
• Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow, required
• FortiOS or other Firewall Software Experience, required
• Project Management Professional, (PMP), preferred
• ITIL V3/V4, preferred
• Strong verbal and written communication skills
• Excellent interpersonal and customer relationship skills
• Strong analytical, facilitation, and documentation skills
• Strong project planning, scoping, and management skills
• Strong business process analysis & design and process flow skills
• Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
• Capable of successfully multi-tasking while working independently or within a group environment
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Ability to work well in a cross-functional team environment,
• Excellent organizational and multi-tasking skills

Benefits

• Comprehensive managed services to growing organizations
• Cloud/infrastructure managed services
• Business line applications managed services such as Netsuite
• End user service desk
• Full outsourcing of IT