.svg)
ServiceNow
Director, Market Intelligence – CRM Market Insights
Join ServiceNow as Director, Market Intelligence in Dublin. Lead CRM insights, leverage AI, and drive competitive strategies. Competitive benefits included.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 26, 2025
The Director, Market Intelligence – CRM Market Insights will lead competitive intelligence efforts focused on ServiceNow's expansion and success within the Customer Relationship Management (CRM) market. This role supports the global Center of Excellence (CoE) team's transformation journey, driving deeper market insights and enabling closer engagement with field teams and customers.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Excellent written and verbal communication skills, with an ability to clearly and persuasively present tailored competitive narratives to both executives and sales representatives.
- Proven ability to manage and develop offshore teams, with a focus on upskilling, mentorship, and driving high performance.
Benefits
- Competitive compensation and benefits package
- Opportunity to work with a global market leader
- Collaborative and dynamic work environment
Requirements Summary
Proven leadership experience in competitive intelligence, market strategy, or strategic marketing within the CRM or related technology sectors, with deep knowledge of the enterprise CRM market, including ServiceNow's positioning, key competitors, and customer trends
