Director of Recruitment Shared Services

The Director of Recruitment Shared Services will lead and manage the HR Shared Services team, providing an excellent first point of contact advisory service for managers and employees. The role requires someone with experience in HR Shared Services, particularly in the North America region, to manage and provide resolution of complex employee inquiries, and to lead a regionally focused transactions delivery team.

Requirements

• Bachelor's and/or master's degree in business administration, Human resources, or related discipline (preferred.)
• Considerable experience in a HR Shared Services or HR Operations function.
• Proficiency in data entry and maintenance in HR systems (ServiceNow & Workday).
• Experience of reviewing and improving processes and developing, implementing, and monitoring performance against SLAs within the People’s Hub.
• Experience, preferably in a HR Shared Services function supporting North America Region
• Ability to handle confidential HR information and execute complex requests.
• Excellent communication skills with the ability to articulate at all levels.
• Experience in performing quality review of completed personnel and organizational data change actions.
• Strong experience of enabling tools including in depth knowledge of Microsoft products. Skilled in analysis and reports.
• Adaptability to new technologies and regional complexities.
• Exceptional customer service and collaboration skills.
• High degree of influencing skills across peer group and more senior levels.
• Experience in Transitioning projects from Onsite to Offshore.
• Excellent organizational skills, process oriented and a strong attention to detail.
• High energy, ability to work independently and work effectively within a team.
• Graduate or Postgraduate with minimum 10 years of experience in HR shared services or similar environment.

Benefits

• Opportunity to work on various projects of various sizes.
• Competitive salary.
• Group Insurance.
• Employee Assistance Program (EAP).
• Learning and development programs, training, and career opportunities.