Sun Life

Director, Operational Resilience Product Owner

Join Sun Life in Toronto as a Director, Operational Resilience Product Owner. Lead ServiceNow implementations, ensuring compliance with OSFI's E-21 Guideline. 10+ years tech experience required. Enjoy flexible benefits and career growth.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Expert/Leadership
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 3, 2025

You will be responsible for leading the implementation of a multi-year effort to gain compliance with OSFI's E-21 Guideline, and for acting as the Product Owner and Scrum Master for the chosen technology tool.

Requirements

  • Successful completion of a bachelor's degree in computer science, Engineering, Information Systems, IT Management or related field, or equivalent experience.
  • Minimum of 10 years technology experience, with experience developing strategies, introducing innovation and applications delivery and implementation
  • 5+ years of People Leadership experience
  • In-depth technical knowledge and expertise of governance, risk and control workflow tools like ServiceNow, Fusion and Archer
  • Technology knowledge with career spent in IT focused on applications delivery and/or execution of business requirements into suitable technical requirements
  • Deep understanding of industry technology trends in financial services industry
  • Joint strategy development with cross IT and business leaders. Ability to engage IT and business leaders to drive innovation and shared solutions globally.
  • Operational resilience planning or business continuity planning experience
  • Experience with Agile Delivery Methodologies (Scrum/Kanban)
  • Knowledge of industry security practices for data integration and authentication (e.g. oAuth)
  • Excellent knowledge of Microsoft Office and SharePoint including SharePoint administration
  • Ability to effectively engage with executives and senior leaders globally
  • In-depth understanding of data integration methods (e.g. REST API, SFTP, Bi-directional feeds)
  • Experience in Agile delivery (Scrum, Kanban) and relevant IT certifications (Scrum Master, Green Belt, TOGAF, BABOK etc.) are an asset.
  • In-depth understanding and experience with implementing in cloud-based environments
  • Lean design / process mapping skills
  • Effective presentation, communication, negotiation, and conflict management skills
  • Strong relationship management skills and a proven ability to gain and maintain credibility with key stakeholders
  • Skilled at working collaboratively in a team environment

Benefits

  • Flexible Benefits from the day you join to meet the needs of you and your family
  • The opportunity to move along a variety of career paths with amazing networking potential
  • We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
  • We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work Canada
  • We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

Requirements Summary

Successful completion of a bachelor's degree, 10+ years of technology experience, 5+ years of People Leadership experience