Director, UX Research, Customer Workflows

We are seeking a Director of Research who is passionate about creating empowering and supportive experiences for people at work. The ideal candidate will lead a research organization that builds innovative employee experiences, advanced technology products, and revolutionizes digital workflows across the enterprise.

Requirements

• 5+ years' experience managing a team of managers and/or researchers of varying levels
• Preferred advanced degree (or equivalent experience) in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees
• Expertise in user interface design, usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics
• Consistent delivery of actionable research insights that shape business and product strategy, and produce successful experiences for global, accessible products
• Exceptional people and talent skills, with an inspirational leadership style that motivates the team and connects their work to positive impact
• Strong executive presence, able to evangelize the value of research, present important findings, influence stakeholders, and serve as an ambassador of the ServiceNow brand to external audiences
• Experience leading with a hybrid (in-office and remote), distributed, global team, and finding creative ways to bring the team together to drive collaboration, relationship building and a strong culture
• Experience in creating and executing new and innovative research programs, strategies and approaches that help the team scale and have greater impact

Benefits

• opportunity to lead a research organization that builds innovative employee experiences, advanced technology products, and revolutionizes digital workflows across the enterprise