Discovery and Service Mapping Admin

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As a System Administrator, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services.

Requirements

• Minimum 8 years of experience as CMDB, ServiceNow Administration
• Understanding of ITIL Framework – Especially Configuration Management and Change Management processes.
• Data Management & Integrity Ensuring accuracy, consistency, and completeness of CI (Configuration Item) data.
• Relationship Mapping Understanding dependencies between IT assets, applications, and business services.
• CMDB Administration Experience with CI attributes, classes, and lifecycle management.
• Discovery & Reconciliation Knowledge of ServiceNow Discovery, MID Servers, and Integration Hub for auto-populating CMDB.
• Asset & Inventory Management Handling software, hardware, and cloud assets in CMDB.
• ServiceNow CMDB Module Proficiency in configuring and maintaining CI classes, attributes, and relationships.
• ServiceNow Discovery & Integrations – Understanding how Discovery works to populate CMDB and integrate with external tools (e.g., SCCM, AWS, Azure).
• Service Mapping Ability to create business service maps to visualize dependencies.
• Workflow & Automation Experience with Flow Designer, Business Rules, and Scheduled Jobs.
• Scripting Basic to advanced knowledge of JavaScript (Glide API, Script Includes, UI Policies, etc.
• Reporting & Dashboards Creating reports and dashboards in ServiceNow for CMDB compliance and tracking.

Benefits

• State-of-the-art resources
• Fortune 100 clients
• Employee learning programs with certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
• Company-wide volunteering and giving platform
• Employee choice benefits
• Diversity and inclusion programs