DMINT - Digital Support Lead

DMINT - Digital Support Lead is responsible for coordinating with key clients, defining methodology and framework for support operations, and managing escalations.

Requirements

• Leadership, Solution orientation and problem solving
• Excellent communication, teaching and negotiation skills
• Ability to work in a dynamic and demanding, uncertain environment
• 12+ years of relevant ITIL service management experience
• ITIL V3 certification
• Good understanding of ITIL approach, principles, and processes
• Good working knowledge of an ITSM tool (ServiceNow is a plus)
• Knowledge of Evergreen or implemented Evergreen in previous engagement
• Knowledge of onboarding new application to Service Now
• Understanding of various IT systems and processes is desirable
• Cloud certification
• Leadership Qualities (see full description)

Benefits

• Competitive salary
• Opportunities for growth and development
• Collaborative and dynamic work environment
• Good working relationships with all levels of the organization and vendors, partners etc.