Editorial Support Specialist

The Editorial Support Specialist will provide technical support and delivery capability for production services in the technical operations environment. They will work with various teams to implement new technological solutions and ensure seamless service delivery and support. The role requires excellent inter-personal skills, a history of successful support and project delivery, and a willingness to travel internationally.

Requirements

• Good knowledge of operation systems (MacOS, Window, iOS, Android)
• Good knowledge of, and experience with, networks (DHCP, DNS, subnets, routing, etc)
• Good working knowledge and experience of the following: Active Directory, Office 365, VPNs
• Experience in high volume ticket environment and system (ServiceNow)
• Able to demonstrate a history of successful support and project delivery
• Demonstrate excellent inter-personal skills and an ability to learn quickly
• Highly motivated and good self-starter
• Use and understanding of server operating systems (Windows Server, Unix, Linux)
• Awareness of technology security and related best practices
• An ability to communicate in a second language would be an advantage

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact