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Equifax
End User Support Technician - Intermediate
Join Equifax as an End User Support Technician in Pune, Maharashtra. Provide IT support, manage services, and enjoy competitive benefits and growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Service Provider
Job description
Posted on:
March 6, 2025
Equifax is seeking an End User Support Technician - Intermediate to provide technical support to India sites, manage IT needs, and optimize support arrangements with service providers.
Requirements
- 1-2 years' experience with performing a role within an IT environment
- 1-2 years' experience with Active Directory
- 1-2 years of experience with administering Windows Server Environments
- 1-2 years of experience with desktop support for end users (Windows 10/11)
- 1-2 years' exposure to G Suite
- 1-2 years of mobility device and MDM experience
- 1-2 years of enterprise wireless support (Cisco, Aruba)
- 1-3 years' experience of multiple varied technology in a support related role
- 1-4 years' customer facing experience in a support related capacity
- Experience in using SCCM remote support tools
- Experience in working on ticketing tools like ServiceNow
- Hands on experience with hardware part replacements
- Basic knowledge in networking tools
Benefits
- Comprehensive compensation and healthcare packages
- Attractive paid time off
- Organizational growth potential through online learning platform with guided career tracks
Requirements Summary
IT experience, desktop support, Active Directory, Windows Server, G Suite, mobility device, MDM, enterprise wireless support, SCCM, ServiceNow, hardware part replacements
