Tech Elevator

Endpoint Specialist

Join Tech Elevator as an Endpoint Specialist in Reston, VA. Provide on-site tech support, manage technology, and enjoy health benefits, retirement, and bonuses.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
January 14, 2025

The Endpoint Specialist delivers on-site technology support and IT best practices education to executives at the company's headquarters in Reston, VA. The role involves providing technical support, managing in-office technology, and contributing to endpoint engineering team projects.

Requirements

  • Three (3) years' experiences providing technical support
  • Excellent customer service skills including both written and verbal communication
  • Experienced in professional handling of escalated end-user events
  • Experience with operating in PC/Mac related issues
  • Experience utilizing endpoint management software e.g. Microsoft Intune
  • AV setup/troubleshooting/operation experience for both physical and virtual meetings/events
  • Able to track work accurately and consistently in a ticketing tool (e.g. ServiceNow)
  • Logical problem-solving, analytical, and conceptual thinking skills
  • Proficient in business productivity software (Microsoft Word, Excel, PowerPoint, Outlook, Internet browsers)
  • Strong attention to detail
  • Excellent organizational and multi-tasking skills
  • Ability to prioritize and meet deadlines
  • Self-directed, able to work effectively with very limited supervision

Benefits

  • Health benefits
  • Retirement contributions
  • Paid time off
  • Bonus

Requirements Summary

3 years of technical support experience, excellent customer service skills, and experience with endpoint management software