Endpoint Specialist

The Endpoint Specialist delivers on-site technology support and IT best practices education to executives at the company's headquarters in Reston, VA. The role involves providing technical support, managing in-office technology, and contributing to endpoint engineering team projects.

Requirements

• Three (3) years' experiences providing technical support
• Excellent customer service skills including both written and verbal communication
• Experienced in professional handling of escalated end-user events
• Experience with operating in PC/Mac related issues
• Experience utilizing endpoint management software e.g. Microsoft Intune
• AV setup/troubleshooting/operation experience for both physical and virtual meetings/events
• Able to track work accurately and consistently in a ticketing tool (e.g. ServiceNow)
• Logical problem-solving, analytical, and conceptual thinking skills
• Proficient in business productivity software (Microsoft Word, Excel, PowerPoint, Outlook, Internet browsers)
• Strong attention to detail
• Excellent organizational and multi-tasking skills
• Ability to prioritize and meet deadlines
• Self-directed, able to work effectively with very limited supervision

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus