The Endpoint Specialist delivers on-site technology support and IT best practices education to executives at the company's headquarters in Reston, VA. The role involves providing technical support, managing in-office technology, and contributing to endpoint engineering team projects.
Requirements
- Three (3) years' experiences providing technical support
- Excellent customer service skills including both written and verbal communication
- Experienced in professional handling of escalated end-user events
- Experience with operating in PC/Mac related issues
- Experience utilizing endpoint management software e.g. Microsoft Intune
- AV setup/troubleshooting/operation experience for both physical and virtual meetings/events
- Able to track work accurately and consistently in a ticketing tool (e.g. ServiceNow)
- Logical problem-solving, analytical, and conceptual thinking skills
- Proficient in business productivity software (Microsoft Word, Excel, PowerPoint, Outlook, Internet browsers)
- Strong attention to detail
- Excellent organizational and multi-tasking skills
- Ability to prioritize and meet deadlines
- Self-directed, able to work effectively with very limited supervision
Benefits
- Health benefits
- Retirement contributions
- Paid time off
- Bonus