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Public Service Division
Engineer (End User Computing / IT Service Management)
Join Public Service Division as an Engineer (EUC/ITSM) in MPA-mTower Block. Leverage ServiceNow skills, ITIL processes, and collaboration tools to enhance user experience.
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
November 15, 2024
We are seeking a highly motivated and talented individual to join our team as an End User Computing (EUC) and Information Technology (IT) Service Management Engineer. This role will involve assisting the Head of EUC on all IT EUC activities and facilities, to ensure users can effectively and productively use established and / or new innovative collaboration technologies, maintain good user experience, including AI/ML, office automation tools, desktop, and mobility technologies.
Requirements
- Practical knowledge and experience of EUC
- Working experience in IT Infrastructure Library (ITIL) processes implementation
- Proficiency in ServiceNow workflows and dashboards
- Good understanding of end-user computing technologies (Windows, Active Directory, Azure AD, O365, VDI)
- Experience in managing collaboration tools (Office 365, Video Conferencing, Telephony)
- Microsoft Certified: Modern Desktop Administrator Associate or equivalent certification is a plus
- ServiceNow Certified System Administrator (CSA) certification is a plus
Requirements Summary
2+ years of experience in EUC support, ITIL processes, and ServiceNow workflows. Bachelor's degree in IT, Computer Science, or related field. Practical experience in managing system integrators/contractors/partners
