Engineer I, Application Support

Warehouse Application Support Engineer will create and maintain documentations, analyze production or workflow issues, and provide mentorship and training programs to other members of the team.

Requirements

• Bachelor’s or Associate’s Degree in Computer/IT related field or equivalent work experience.
• 2 to 4 years prior experience providing technical support in a warehouse or experience with warehouse management systems.
• Ability to work onsite within the warehouse facility
• Eagerness to learn production workflows, processes and adopting systems best practices
• Proven ability to write and understand SQL queries
• Strong customer service and organizational skills while keeping attention to detail.
• Proven ability to handle multiple tasks concurrently and prioritize accordingly.
• Excellent communication, interpersonal and team-building skills.
• Being a team player who is dedicated to providing the best results possible.
• Having a strong work ethic and desire to be a life-long learner.
• Experience in ServiceNow, provide timely updates to end users and provide technical notes.
• Experience in executing Postman scripts.
• Basic knowledge of running Python scripts.

Benefits

• Equal opportunity employer
• Participating on a rotational or on-call shift, if needed.
• Opportunity to learn and grow in a dynamic environment