Enterprise Event Management & Monitoring Lead

DTCC is seeking an Enterprise Event Management & Monitoring Lead to oversee the implementation and maintenance of EVM solutions, coordinate with partners, and lead a technical team to optimize processes and enhance system reliability.

Requirements

• Minimum of 8 years of related experience with Event and Alert Management Technologies (ServiceNow, PagerDuty)
• Bachelor's degree preferred or equivalent experience
• Technical Leadership: Demonstrable ability to lead technical teams, coordinate with customers, and implement standard methodologies to optimize processes and enhance system reliability.
• Technical Documentation: Proficiency in creating and maintaining comprehensive user documentation, including job aids, process documents, and governance materials to support organizational standards.
• Application Skills: Proficiency in using Office Applications, ServiceNow, and PagerDuty to manage events and alerts and document.
• Data Analysis and Reporting: Solid skills in analyzing event and alert data to identify trends, generate insights, and produce actionable reports for continuous improvement.
• Customer Engagement: Ability to engage with various team members, understand their needs, and communicate updates and findings through formal and informal written methods.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.