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Medical University of South Carolina
Epic Connect - Customer Success Manager
Join MUSC in Charleston as a Customer Success Manager. Leverage your Epic expertise to enhance relationships and drive success in Community Connect.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 9, 2024
As a Customer Success Manager, this role plays a vital part in fostering strong relationships with Connect sites, aligning their goals with MUSC's vision for Community Connect. The CSM will collaborate and build relationships internally and externally, working with Connect sites and leaders to identify program priorities and establish supporting goals for success.
Requirements
- Bachelor’s degree in healthcare, business, or related industry
- Demonstrated track record of at least 3 years of successful account management or customer service experience
- Proven experience with Epic, including a knowledge of clinical workflows in both ambulatory and inpatient settings
Benefits
- Epic CSM credential required
- ServiceNow experience preferred
Requirements Summary
3+ years of account management experience, Epic experience required
