Driscoll's

EUS Support Specialist

Join Driscoll's as an EUS Support Specialist in Agadir. Provide advanced end-user support, requiring 2+ years in IT services and Microsoft systems.

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Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Incident Management
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Customer Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
February 4, 2025

The End User Support Specialist II provides advanced end-user support for assigned desktops, mobile devices, or other supporting systems. The incumbent operates under defined processes and procedures, assisting junior End User support staff and enforcing decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies, and procedures.

Requirements

  • Bachelor’s Degree in Information Services/Technology or equivalent degree
  • 2+ years of applicable information services experience
  • 2+ years supporting Microsoft Operating System, Office 365, and Collaboration software.
  • 2+ years of experience developing desktop builds, patch management, and push technology (packaging)
  • 2+ years of demonstrated performance as the primary administrator for End User support systems
  • Virtual PC experience, such as Windows 365 and Azure Virtual PCs
  • Microsoft Device Management, Intune device, and Autopilot for endpoint devices
  • 2+ years of ServiceNow experience – ITSM: incident management, request fulfillment, Knowledge, Problem
  • A combination of A+ or Network+ and MCDST certification or equivalent experience is required

Benefits

  • Not provided

Requirements Summary

2+ years of applicable information services experience, 2+ years supporting Microsoft Operating System, Office 365, and Collaboration software, 2+ years of experience developing desktop builds, patch management, and push technology (packaging)