.svg)
Driscoll's
EUS Support Specialist
Join Driscoll's as an EUS Support Specialist in Agadir. Provide advanced end-user support, requiring 2+ years in IT services and Microsoft systems.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 4, 2025
The End User Support Specialist II provides advanced end-user support for assigned desktops, mobile devices, or other supporting systems. The incumbent operates under defined processes and procedures, assisting junior End User support staff and enforcing decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies, and procedures.
Requirements
- Bachelor’s Degree in Information Services/Technology or equivalent degree
- 2+ years of applicable information services experience
- 2+ years supporting Microsoft Operating System, Office 365, and Collaboration software.
- 2+ years of experience developing desktop builds, patch management, and push technology (packaging)
- 2+ years of demonstrated performance as the primary administrator for End User support systems
- Virtual PC experience, such as Windows 365 and Azure Virtual PCs
- Microsoft Device Management, Intune device, and Autopilot for endpoint devices
- 2+ years of ServiceNow experience – ITSM: incident management, request fulfillment, Knowledge, Problem
- A combination of A+ or Network+ and MCDST certification or equivalent experience is required
Benefits
- Not provided
Requirements Summary
2+ years of applicable information services experience, 2+ years supporting Microsoft Operating System, Office 365, and Collaboration software, 2+ years of experience developing desktop builds, patch management, and push technology (packaging)
