The End User Support Specialist II provides advanced end-user support for assigned desktops, mobile devices, or other supporting systems. The incumbent operates under defined processes and procedures, assisting junior End User support staff and enforcing decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies, and procedures.
Requirements
- Bachelor’s Degree in Information Services/Technology or equivalent degree
- 2+ years of applicable information services experience
- 2+ years supporting Microsoft Operating System, Office 365, and Collaboration software.
- 2+ years of experience developing desktop builds, patch management, and push technology (packaging)
- 2+ years of demonstrated performance as the primary administrator for End User support systems
- Virtual PC experience, such as Windows 365 and Azure Virtual PCs
- Microsoft Device Management, Intune device, and Autopilot for endpoint devices
- 2+ years of ServiceNow experience – ITSM: incident management, request fulfillment, Knowledge, Problem
- A combination of A+ or Network+ and MCDST certification or equivalent experience is required
Benefits