Executive & AV Support Technician

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments.

Requirements

• Provide dedicated IT support to senior executives
• Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems
• Maintain a high level of professionalism and discretion when handling sensitive information
• Collaborate effectively with team members to ensure seamless IT operations
• Communicate technical concepts clearly and concisely to non-technical end users
• Troubleshoot and resolve issues related to AV equipment
• Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
• Troubleshoot and resolve issues related to iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
• Hands-on hardware and software troubleshooting experience
• Strong written and verbal communication and interpersonal skills
• Able to present technical ideas in professional and user-friendly language
• Able to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
• Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
• Experience supporting Single Sign-On platforms and Two-Factor Authentication
• Experience with ServiceNow and/or another ticketing system
• Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.
• Experience with Windows Intune and JAMF MDM for macOS management

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Paid Time Off
• Flexible Work Arrangements
• Professional Development Opportunities
• Employee Discounts