Executive Desktop Support Specialist

Provide IT support to executive leadership team on-site and remotely, serving as the single point of contact for all technology-related equipment and services. Provide white glove concierge-style support for technical issues, including hardware, software, and mobile devices. Maintain a professional demeanor under all circumstances and ensure 24/7 support availability.

Requirements

• 5+ years of IT Desktop (Service and Support) required
• Bachelor’s degree in computer science - preferred
• Previous experience supporting C-Level and Senior Leadership staff - preferred
• ITIL Foundations Certification & experience using Enterprise ITSM Tools; ServiceNow - preferred
• Demonstrated ability to create effective and engaging communication
• Customer service mindset and sense of urgency
• Experience working in a large, multi-national corporation
• Excellent organizational skills and ability to plan and prioritize effectively
• Excellent knowledge of conference room technology; including MS Teams and in-room technology
• Extensive knowledge of both Windows 10 and Windows 11 operating systems
• Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity
• Ability to perform PC backup, recovery, and installation
• Extensive knowledge of Office 365 applications
• Experience with Windows Active Directory / Azure AD
• General understanding of network systems
• Ability to lift and carry 25 pounds
• Willingness and aptitude for continuous improving / learning
• Self-starter, proven track record of working independently and as a member of a successful team

Benefits

• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence