Executive Director - Incident Management, Command Center Operations

The Executive Director - Incident Management, Command Center Operations oversees and improves IT service management processes within the Command Center, managing incidents, problem, change, and service request processes to ensure efficient and effective IT service delivery.

Requirements

• At least 21 years of age
• Proof of authorization to work in the United States
• Bachelor’s degree in information technology, Computer Science, or a related field (preferred)
• 10+ years demonstrated experience in IT Operations management, preferably within a Command Center or IT operations environment
• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms
• Strong understanding of ITIL (Information Technology Infrastructure Library) framework and ITSM best practices
• Excellent analytical and problem-solving skills
• Strong organizational and project management skills
• Demonstrated experience working in a fast-paced environment and handling multiple tasks simultaneously
• Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience

Benefits

• Salary not specified