Executive Technical Support Lead (EUC) - Assistant Vice President

State Street’s Tech Platform Engineering & Operations (TPEO) Executive Technology Group (ETG) is looking for an Executive Support Lead in India. The individual will provide technical support to State Street executives and their assistants, and lead a team to deliver on their goals.

Requirements

• B.S. in computer science or equivalent technical degree.
• Total experience of 15+ years in the IT Industry in infrastructure space where 8+ years of experience is in providing hands on technical support directly to the Senior Executives
• Excellent communication skills (both verbal and written)
• Strong interpersonal, business, and stakeholder management skills
• Ability to take control in a crisis situation
• Hands on” experience with Microsoft Windows desktop technologies and Mac OS
• Knowledge of ServiceNow knowledge-base and ticketing system
• Strong experience and proficiency in administering MS 365 application Suite
• Understanding of mobile devices both iOS and Android
• Basic troubleshooting experience of WiFi, printers, LAN and Network
• Basic knowledge on upkeep of IT devices like Poly Cam, iPad, DTEN, etc. through regular patch updates

Benefits

• generous medical care
• insurance and savings plans
• flexible Work Programs
• development programs and educational support
• paid volunteer days
• matching gift programs
• access to employee networks