Expressions of Interest: Customer Success Executive

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

Requirements

• AI driven: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
• Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
• Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
• Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
• Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
• Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
• Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

Benefits

• Job located in Sydney, Australia, with access to global opportunities
• Work in a highly collaborative and innovative environment
• Opportunities for professional growth and development
• Comprehensive benefits package