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Zones LLC.
Field Services Manager
Join Zones LLC as a Field Services Manager in Chicago, leading a tech team and utilizing ServiceNow for ITSM. Requires 5+ years in tech management. Benefits include health coverage and 401(k).
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
Field Services Manager responsible for leading a team of technicians, providing on-site technical support, and ensuring seamless support services for Zones' customers. Requires a solid technical background, customer service expertise, and problem-solving attitude.
Requirements
- Associate degree in IT – Bachelor’s degree preferred.
- Minimum 5 years of IT direct tech management experience leading a team of customer-facing technicians (7+ years preferred)
- Candidate must possess excellent customer service, communication, and leadership skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Background in software and hardware customer-facing support in Retail, Hospitality and Desktop Support.
- Experience delivering on customer projects
- Experience with ITSM ticketing systems (BMC Remedy, ServiceNow, etc.)
- Valid driver’s license
Benefits
- medical/dental/vision coverage
- life insurance
- 401(k) plan with matching provision
- paid time off
- and much more
Requirements Summary
Associate degree in IT, 5+ years of IT management experience, excellent customer service and leadership skills
