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Salesforce
Field Services Solution Engineer
Join Salesforce as a Field Services Solution Engineer in Sao Paulo. Leverage your 3+ years in PreSales to enhance customer service solutions. Equal pay and inclusive benefits offered.
Consulting
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Integration Hub
Strategic Portfolio Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 20, 2025
As a Field Services Solution Engineer, you will present our Service and Support product offerings to prospects and customers, analyze service needs and requirements, and recommend solutions to improve their business processes. You will work closely with customers to understand their pain points and propose solutions that provide a return on investment.
Requirements
- 3+ years of experience in PreSales and Services Industry
- Experience in Customer Service, Contact Centers, or Field Service industries is a plus
- Understanding of the Salesforce product suite and platform
- Knowledge of related applications, relational database and web technology
- Basic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experience
- Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back–office / ERP systems, Cisco, Genesys, or other telephony solutions
Benefits
- Equal pay
- Employee resource groups
- Inclusive benefits
- Accommodations for employees with disabilities
Requirements Summary
3+ years of experience in PreSales and Services Industry, understanding of Salesforce product suite and platform, and knowledge of related applications and web technology
