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Thomson Reuters
Frontline Support Manager
Join Thomson Reuters as a Frontline Support Manager in Taguig, Metro Manila. Lead support teams, utilize ServiceNow, and enjoy hybrid work benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 18, 2025
We are looking for a Frontline Support Manager to lead and develop frontline support agents, manage scheduling, and ensure timely issue resolution. The ideal candidate has 5+ years of IT support experience and 3+ years in a leadership role.
Requirements
- 5+ years IT support experience (media environment preferred), with 3+ years in a leadership role.
- Degree in Computer Science, IT, Journalism, or related field.
- Strong knowledge of Windows/Mac, networking (TCP/IP, DNS, DHCP), and IT security.
- Experience with content management, digital asset management, and media production software.
- Excellent communication, problem-solving, and root cause analysis skills.
- Fluent English required; additional languages a bonus.
- Customer-focused, independent worker with strong time management.
- Proficient in office software and CRM systems (e.g., Salesforce, ServiceNow).
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
Requirements Summary
5+ years IT support experience, 3+ years leadership role, strong knowledge of IT security and software
