FTI Senior System Analyst (Production Support, Python, SQL)

Franklin Templeton is seeking a highly motivated Senior Support Analyst with strong experience in supporting technology for Investment Management/Research teams. The ideal candidate will have a strong technical background, excellent problem-solving, communication, and teamwork skills, and the ability to work closely with development teams and stakeholders to resolve production issues swiftly.

Requirements

• 8-10 years of strong production support/troubleshooting experience of complex systems in a fast-paced environment
• Strong experience with Investment research platforms, financial data systems, or other financial applications
• Working/coding experience with Python
• Experience working with Investment data like vendor and proprietary data
• Familiarity with data feeds, APIs, and integration with third-party platforms
• Solid understanding of SQL for troubleshooting data issues and querying databases
• Solid experience with system monitoring tools and managing infrastructure issues in AWS Cloud
• Solid experience in troubleshooting complex technical and functional issues in a multi-tiered application
• Familiarity with financial instruments, asset classes, and the overall financial services ecosystem
• Solid analytical and problem-solving skills, with the ability to diagnose and resolve technical and data issues efficiently
• Excellent communication skills (both written and verbal), with the ability to explain complex technical issues to non-technical stakeholders
• Experience managing and prioritizing multiple support requests simultaneously
• Ability to collaborate effectively with cross-functional teams, including product management, development, and Infrastructure
• Highly motivated and able to work independently
• Familiarity with issue tracking systems (e.g. JIRA, ServiceNow) and support workflows
• Familiarity with Apache Airflow for workflow automation and orchestration
• Familiarity with React is a big plus
• Familiarity with RESTful web services, gRPC is a plus

Benefits

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee's dependents (spouses, children and dependent parents)
• Life insurance for protection of employees' families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
• 12 weeks Paternity leave
• Onsite fitness center, recreation center, and cafeteria
• Transport facility
• Child day care facility for women employees
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus