Functional Analyst

Are you keen to support Airbus Customization Teams and Customers worldwide with IT solutions to define aircraft cabins of the future? Contributing significantly to the successful delivery of an aircraft? Would you like to optimize, digitalize and automate the aircraft customization process from marketing to aircraft delivery?

Requirements

• Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field
• 3-5 years in IT
• Primary skills: 3-5 years on software/tool development languages such as: Python, C#,.NET framework, and willing to cross-train to other development languages.
• Preferably 1+ years experience with databases such as SQL, Oracle and others.
• 1-2 years of experience in ARAS Innovator (Configuration, Customization and Integration), good knowledge of the ARAS Innovator API.
• Hands-on experience in JavaScript.
• 2+ years in IT-project management
• 2+ years of business process analysis and optimisation
• 1-2 years of experience in the area of bespoke and COTS applications management
• Experienced in collaborating with internal and external stakeholders transnationally
• Experienced in working within a product delivery lifecycle
• Strong organization, problem solving, debugging and interpersonal skills.
• Experience in working in Authentication and encryption technologies
• PaaS technologies such as openshift
• ServiceNow or SalesForce or any PLM Tool
• Willingness to learn new technologies
• Additional Skills: Familiarity with DevOps tools
• Understanding of basic software quality management awareness
• Daily working in ITIL and Waterfall / Agile / SCRUM / SAFe project methodologies
• Understanding of subcontractor management
• Understanding of project management agile frameworks.
• Good to have knowledge of the versioning tool Git.

Benefits

• Leading and managing Level 2 and Level 3 support incidents.
• Self driven work organization
• Develop, implement and maintain support strategies ensure a high level of service
• Oversee the analysis and resolution of complex technical issues handed over from the Level 1 support
• Focused on run-mode activities and provide suggestions and improvements to the development partners
• Ensure that Service Level Agreements (SLA’s) are adhered to and ensure that targeted Metrics and Key Performance Indicators (KPI’s) are met
• Conduct regular meetings with stakeholders, teams and suppliers.
• To appraise the current state and review performance of the teams involved.
• Thereby managing the flow of communication
• Provide key trainings, mentoring and guidance to stakeholders, involved teams and solution specialists
• Be the driver of continuous improvement initiatives to ensure the long-term viability of your supported product
• You must be willing to work in European Shift Times when needed (up to 10.30 p.m. IST in Summer and 11.30 p.m. IST in winter.)
• Migration/Upgrade of applications to new tools as required on projects and initiatives.
• Establish suitable stakeholder networks in functional areas & manage them effectively with good communication.
• This role will involve some travel for business from time to time and as such you must be able to travel accordingly.