Gen AI Senior Business Process Consultant, Creator Workflows

ServiceNow is seeking a Senior Business Process Consultant to work with customers to drive consumption, adoption, and customer satisfaction on the ServiceNow platform. The role involves consulting with customers to transition business requirements to configuration requirements of the ServiceNow Creator products, accelerating and driving customer business outcomes.

Requirements

• 5+ years of application consulting experience with previous roles in Business Analyst and/or System Architect
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• ServiceNow Certified System Administrator (CSA) plus one mainline certification (e.g. CAD, CIS-ITSM)
• Strong understanding of application platforms such as Pegasystems, Appian, Mendix, and Outsystems
• Deep experience in deciphering and converting complex and ambiguous business requirements into user stories
• Ability to influence and consult strategies and tactics in different levels across an organization

Benefits

• Up to 30% travel annually, driven by customer needs and internal meetings
• Opportunities for professional growth and development
• Chance to work with a global market leader and innovative AI-enhanced technology