Gen AI Senior Business Process Consultant, Creator Workflows

The Gen AI Senior Business Process Consultant, Creator Workflows will be responsible for driving customer business outcomes by transitioning business requirements to configuration requirements of the ServiceNow Creator products. The role will involve working with customers to define, re-engineer, and improve business processes, and guiding them in the use of ServiceNow's AI-enhanced technology.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• ServiceNow Certified System Administrator(CSA) plus one mainline certification (e.g. CAD, CIS-ITSM)
• At least FIVE years of application consulting experience with previous roles in Business Analyst and/or System Architect
• Strong understanding of application platform such as Pegasystems, Appian, Mendix, and Outsystems
• Deep experience in deciphering and converting complex and ambiguous business requirements into user stories
• Ability to influence and consult strategies and tactics in different levels across an organization, from business executives to technologists
• Excellent facilitation skills using technologies (Miro, PowerPoint) and techniques

Benefits

• Up to 30% travel annually, driven by customer needs and internal meetings
• Mentoring opportunities for other members of the ServiceNow delivery team and partner ecosystem
• Opportunities for professional growth and development in a dynamic and innovative company