.svg)
DXC Technology
Gestionnaire Incidents majeurs/Major incident Manager DORVAL
Join DXC Technology as a Major Incident Manager in Montreal. Leverage your ServiceNow expertise to resolve incidents swiftly. Requires IT degree, 5+ years in incident management. Competitive salary and growth opportunities.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 11, 2025
The Gestionnaire Incidents majeurs/Major incident Manager is responsible for ensuring the effective and rapid resolution of incidents, coordinating activities to solve them, managing internal and external communications, and supervising the incident management process.
Requirements
- Bachelor's degree in information technology, engineering, or a related field
- At least 5 year's experience working in Incident solving
- 5 years IT service management, or a similar role
- Strong knowledge of IT service management software ServiceNow
- Experience working with IT systems and software
- Excellent managerial skills and ability to collaborate with team members
- Ability to analyze a high volume of technical data and work in a fast-paced environment
- Bilinguism French & English
- Must be authorised to work in Canada Indefinitely
Benefits
- Bilingual work environment
- Challenging and rewarding work
- Opportunity to work with a global company
- Competitive salary and benefits package
- Opportunity for career growth and development
Requirements Summary
Bachelor's degree in information technology, engineering, or a related field, 5 years experience in incident solving, 5 years IT service management experience
