Global IT Service Desk Lead- Noida, India

The Global IT Service Desk Lead is responsible for overseeing the daily operations and management of the Global IT Service Desk team, ensuring the delivery of high-quality IT support services to AML RightSource employees across all regions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• At least 4 years of IT Support experience, including 2+ years in a leadership or team lead role within a global or multi-regional environment
• Fluency in English, both written and spoken
• Experience with IT Service Management (ITSM) tools like Jira Service Management, ServiceNow, or similar platforms
• Strong understanding of ITIL standards

Benefits

• We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
• AML RightSource is committed to fostering a diverse work environment