Global Service Desk Associate-2

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Requirements

• Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services.
• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Troubleshoot users account in Active Directory.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.

Benefits

• Comprehensive health benefits
• Paid time off
• 401(k) plan
• Retirement savings plan
• Life insurance
• Employee assistance program
• Dental and vision insurance