Hardware Support Engineer - Federal

The Hardware Support Engineer - Federal will be responsible for troubleshooting and repairing complex hardware problems on enterprise-class servers and infrastructure. The role requires experience with Linux-based operating systems, AI integration, and hardware troubleshooting. The ideal candidate will have excellent problem-solving and communication skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 2+ years' experience with Linux-based operating systems on an enterprise-class server level.
• Ability to troubleshoot hardware such as NVMe, Motherboards, DIMM Modules, etc.
• Basic understanding of technologies such as OOB, DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc.
• Demonstrate the ability to drive complex problems to resolution
• Excellent problem solving, conflict management, time management, and interpersonal skills required
• Must be able to communicate at a level appropriate to the audience
• Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or a related field.
• Experience using the ServiceNow platform preferred

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs