Digital Realty

Head of Digital Adoption Platform

Join Digital Realty as Head of Digital Adoption Platform in the U.S. Lead WalkMe integration, manage vendors, and enhance ServiceNow processes. 10+ years required. Competitive benefits.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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DevOps
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
March 25, 2025

The Head of Digital Adoption Platform will lead the global implementation and optimization of WalkMe, driving its integration across Digital Realty's major quote-to-cash processes and enterprise applications.

Requirements

  • Bachelor's degree in Business, Information Systems, or a related field.
  • 10+ years of experience in digital transformation, IT project management, or related fields.
  • Strong expertise in deploying and managing WalkMe or similar digital adoption platforms.
  • Demonstrated ability to manage external vendors and consultants effectively.
  • Proven track record in building and leading cross-functional teams and communities.
  • Experience with enterprise applications such as Salesforce, Oracle, and ServiceNow.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Familiarity with agile project management methodologies.
  • Excellent communication and stakeholder management skills.

Benefits

  • Highly competitive compensation package
  • Excellent benefits
  • Supportive and inclusive environment

Requirements Summary

10+ years of experience, Bachelor's degree, Strong expertise in WalkMe or similar digital adoption platforms