Head of Service Analytics & Reporting

We give you a world of potential. Computershare has an exciting opportunity for a permanent full-time Head of Service Analytics and Reporting to join our Computershare Technology Services team. In this strategic role, you’ll provide actionable insights based on concrete data to improve service performance.

Requirements

• Excellent communication and interpersonal skills
• Significant experience in data analytics, reporting and data management in a Service Analytics and Reporting or related roles
• Experience in using AI/ML models or statistical techniques to anticipate service performance trends
• Experience with data warehousing, data visualization tools and statistical analysis software
• Proficiency in tools such as PowerBI, Tableau, ServiceNow, SQL, Microsoft Excel (advanced level), Genysis, Zscaler (ZDX), Solarwinds and other monitoring tools
• Proven ability to translate complex data into clear, actionable recommendations for stakeholders
• Proven ability to present insights in an engaging way that facilitates action
• Proven ability to challenge and influence thinking of senior stakeholders to achieve ownership and buy in to initiatives and management tools
• Proven ability to inspire trust and successfully influence and persuade members and senior managers within a large multi-function organization
• Experience working strategically and effectively with a range of stakeholders including senior management up to Corporate Board level, Members and partners
• Strong strategic planning and problem-solving abilities
• Experience of working within ITIL aligned organizations
• Ability to influence at peer level and above to drive through change and alignment to process with all other areas of Technology Services at a global level
• Understanding of industry direction and best practices

Benefits

• Flexible work to help you find the best balance between work and lifestyle
• Health and wellbeing rewards that can be tailored to support you and your family
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well
• Extra Rewards ranging from recognition awards and team get togethers to helping you invest in your future