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ALKU
Help Desk Analyst
Join ALKU as a Help Desk Analyst in Andover, MA. Provide IT support, manage incidents, and enhance customer service. Requires tech experience and strong communication skills.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
Sales
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 7, 2025
The Help Desk Analyst provides support for core, enterprise applications, hardware, and security, handling tasks such as first-tier incident intake and triage, issue assignment and escalation, and providing customer service to all ALKU employees.
Requirements
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent sales and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- College diploma or equivalent technical experience
- Customer service experience
- Experience in a Technical Support role
- Experience in Cyber Security
- Experience with ServiceNow or other ITSM platforms
Requirements Summary
College diploma or equivalent technical experience, customer service experience, and experience in a Technical Support role
