ALKU

Help Desk Analyst

Join ALKU as a Help Desk Analyst in Andover, MA. Provide IT support, manage incidents, and enhance customer service. Requires tech experience and strong communication skills.

ServiceNow Role Type:
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Support Specialist
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Sales
ServiceNow Modules:
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 7, 2025

The Help Desk Analyst provides support for core, enterprise applications, hardware, and security, handling tasks such as first-tier incident intake and triage, issue assignment and escalation, and providing customer service to all ALKU employees.

Requirements

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent sales and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite or related software
  • College diploma or equivalent technical experience
  • Customer service experience
  • Experience in a Technical Support role
  • Experience in Cyber Security
  • Experience with ServiceNow or other ITSM platforms

Requirements Summary

College diploma or equivalent technical experience, customer service experience, and experience in a Technical Support role