Help Desk Associate

RP Professional Services is seeking a Help Desk Associate to provide technical support to end-users, troubleshoot IT-related issues, and ensure users have access to the tools and systems they need to succeed. This role is ideal for a customer-focused professional who can efficiently resolve technical issues while delivering exceptional service.

Requirements

• High school diploma or equivalent
• Minimum of 1 year of experience in a customer service or IT support role
• Strong troubleshooting skills with the ability to resolve common hardware and software issues
• Experience using ticketing systems such as ServiceNow, Jira, or other similar platforms for tracking and reporting
• Excellent communication skills and ability to provide clear instructions to non-technical users
• Must be eligible to undergo and pass a Public Trust clearance

Benefits

• Health Benefits: Medical, Vision, Dental
• Up to 4% retirement match with 100% vesting
• Company paid STD and LTD
• Company paid basic life insurance
• Competitive PTO package