Help Desk Specialist

Planned Systems International, Inc (PSI) is seeking a Help Desk Specialist to support our Government customer in Washington, DC for our DoS PHIMS contract. The ideal candidate will have a Bachelor's Degree in Computer Science, Electronics Engineering or other engineering or technical discipline, and a minimum of 4 years of previous Help Desk experience.

Requirements

• Bachelor's Degree in Computer Science, Electronics Engineering or other engineering or technical discipline
• Minimum of 4 years of previous Help Desk experience
• Experience with ServiceNow ticketing system
• Knowledge of workstation administration and imaging
• Basic network support experience to include account administration in Active Directory environment
• Ability to work in high stress environment in individual and group settings
• Exceptional interpersonal skills and superior oral and written communication skills
• Strong analytical and problem-solving skills
• Excellent planning and time management skills
• Flexibility in hours of operation
• Proficient in computer technology and Microsoft Office applications
• Strong ability to convey complex information in way that users understand

Benefits

• Paid leave
• Options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance
• Flexible spending account and health saving account options
• Company sponsored 401(k) retirement plan with an employer contribution match that is immediately vested
• Professional courses, certifications, and tuition reimbursement programs