Help Desk Specialist

Gartner is looking for a Help Desk Specialist to join its HelpDesk (Tier 1) support team, responsible for building trust as an enabling partner that delivers world-class customer support experience. The role involves acting as the first point of contact for phone calls, chats, and self-service tickets from internal associates regarding IT and facilities-related issues and queries.

Requirements

• 1-3 years of experience in Customer Support and IT operation Support working in a 24X7 Environment
• Strong qualitative and quantitative problem-solving skills
• Good communication skills, able to clearly and correctly express complex technical concepts in English
• Working knowledge of Service Management Ticketing Tools like ServiceNow
• Working Knowledge of Contact Center and Chat Support
• Strong understanding of Windows Operating Systems, network concepts and troubleshooting, and VPN technologies
• Excellent communication and prioritization skills
• Able to work independently or within a team proactively in a fast-paced demanding 24X7 environment
• Owns success – Takes responsibility for the successful delivery of the solutions
• Strong desire to improve upon their skills in software development, frameworks, and technologies

Benefits

• World-class benefits
• Highly competitive compensation
• Disproportionate rewards for top performers